Process for submitting a complaint or service request
For quick and efficient processing, please follow the steps below:
1) Submit a complaint / service request
Fill out the online form below or send a message to servis@soltec.si, via Viber or WhatsApp at +386 40 296 600.
2) Attach documentation
Please make sure to include the following with your email or form submission:
-
product project number
-
detailed description of the issue
-
photos or videos
This documentation is required to process your service request.
3) Information and inquiries
For additional information regarding your case, you may contact Mr. Janez Tominšek at +386 40 296 600
(also available via Viber and WhatsApp).
4) Business hours
Official service request processing hours are Monday to Friday, from 8:00 am to 2:00 pm.