Annual Service Check
A preventive inspection for smooth operation, a longer service life, and worry-free use.
Fewer breakdowns,
greater reliability
Optimal performance
throughout the season
Manufacturer’s service –
no intermediaries
The annual service check is essential for reliable and long-term flawless system performance. By identifying wear, minor irregularities, and non-optimal settings early on, major failures, unexpected downtime, and additional costs can be avoided. Regular maintenance ensures stable operation during peak usage and helps preserve the value of your investment for years to come.
The regular annual maintenance service includes the following works:
A Annual Pergola Maintenance Check
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inspection of the operation of Soltec products
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cleaning of gutters (leaves, needles, branches)
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inspection of seals and plastic components
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inspection and adjustment of electronic components
B Additional Service
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additional sealing of the pergola at marked areas
(wall connections, corners, covers)
C Spare Parts
If, during the maintenance check, damage or wear to mechanical components is identified and the warranty for these components has expired, they will be replaced at the customer’s request for an additional charge per individual component.
Spare Parts Price List
The General Terms and Conditions of SOLTEC d.o.o. are publicly available at: GENERAL TERMS AND CONDITIONS
Process for submitting a complaint or service request
For quick and efficient processing, please follow the steps below:
1) Submit a complaint / service request
Fill out the online form below or send a message to servis@soltec.si, via Viber or WhatsApp at +386 40 296 600.
2) Attach documentation
Please make sure to include the following with your email or form submission:
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product project number
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detailed description of the issue
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photos or videos
This documentation is required to process your service request.
3) Information and inquiries
For additional information regarding your case, you may contact Mr. Janez Tominšek at +386 40 296 600
(also available via Viber and WhatsApp).
4) Business hours
Official service request processing hours are Monday to Friday, from 8:00 am to 2:00 pm.
Price list for maintenance and servicing of Soltec products
Service and maintenance work is performed on the basis of a written order via an electronic form.
| Regular maintenance service for one pergola or carport (Slovenia, Croatia) | 359.00 eur / service + VAT |
| Service hours (Slovenia, Croatia) | 49.00 eur / hour + VAT |
| Serviceman’s travel time (Slovenia, Croatia) | 25.00 eur / hour + VAT |
| Mileage (Slovenia, Croatia) | 0.49 eur / km + VAT |